Report an Issue

Report an Issue – We're Here to Help

At Shailee, your satisfaction is our top priority. If you’ve faced any issue with your order or product, please let us know — we’ll resolve it quickly and fairly.

📝 When to Report

You can report an issue if:

• The product is damaged, defective, or incorrect
• There are missing items in the package
• You are facing issues with delivery or tracking
• You have concerns about payment or refunds

🎥 Important: Unboxing Video Required

For damage/defect-related issues, a clear unboxing video is mandatory. Please ensure you record while opening the package to help us process your complaint smoothly.

📬 How to Report an Issue

You can contact us within 48 hours of delivery through any of the following:

• Email: support@shailee.in
• WhatsApp/Call: +91-80076 01782
• Provide your Order ID, details of the issue, and attach relevant photos/videos

⏳ Resolution Time

• Our team will respond within 24–48 hours
• Verified issues are typically resolved within 7–10 business days

We appreciate your cooperation and aim to make your Shailee experience smooth, beautiful, and worry-free.