Customer Support

Customer Support – We're Here to Help

At Shailee, we believe that premium service should go hand-in-hand with premium products. Whether you have a question before making a purchase or need assistance after placing an order, our support team is just a message away.

📞 Contact Us

• Phone/WhatsApp Support: +91-9858585588

• Email: support@shailee.in

• Business Hours: Monday to Saturday | 09:30 AM – 6:30 PM IST

💬 Live Chat

Chat with us directly on the website during working hours for instant help on orders, product info, or customization requests.

📦 Order & Delivery Queries

Need help tracking your order or understanding delivery timelines? Visit our Track My Order page or reach out with your order ID.

🔁 Returns & Replacements

Received a damaged or incorrect item? We’re sorry to hear that. Please notify us within 48 hours of delivery along with an unboxing video, and we’ll guide you through the return or replacement process.

🛠️ Product Support & Care

Each product includes care instructions, but if you need additional tips or guidance, our team will be happy to assist.

🤝 B2B / Custom Orders

For bulk orders, interior designer collaborations, or custom-made solutions, please write to us at support@shailee.in.