FAQs

FAQs – Shailee

1. What types of products do you offer?

We specialize in premium and luxury interior décor items, including furniture, lighting, décor accessories, wall art, textiles, and more. All our products are curated to elevate the aesthetic of your home or office space.

2. How do I place an order?

You can place your order directly through our website. Simply browse the product collection, add your favorite items to the cart, and proceed to checkout with your delivery and payment details.

3. Do you offer customization?

Yes! Select products come with customization options such as size, finish, and color. For specific customization requests, feel free to contact us at [support@shailee.in] or via our WhatsApp support.

4. How long will it take to receive my order?

Delivery timelines vary by product. Standard products are typically delivered within 7–10 business days. Customized and made-to-order items may take 2–4 weeks. Exact timelines are mentioned on each product page.

5. Do you ship across India?

Yes, we offer pan-India shipping. Delivery charges may apply depending on your location and the size/weight of the product.

6. Can I track my order?

Absolutely! Once your order is shipped, you will receive a tracking link via email and SMS to monitor the status of your delivery in real-time.

7. What is your return or exchange policy?

We accept returns for damaged or defective items within 48 hours of delivery. Please ensure to record an unboxing video and contact us immediately in case of any issues. Custom or made-to-order products are not eligible for return.

8. How do I care for my products?

Each product comes with care instructions in the description. For best maintenance, always follow those guidelines or contact our team if you have any queries.

9. Do you work with interior designers or bulk buyers?

Yes! We offer special B2B pricing, bulk order support, and collaboration opportunities for designers, architects, and corporate buyers. Visit our B2B Solutions page or write to us at [b2b@shailee.in].

10. Who can I contact for support?

Our customer support team is available Monday to Saturday, 9.30 AM – 6.30 PM IST. You can reach us via:

Email: support@shailee.in
WhatsApp: +91 9858585588
Contact Form on our website